Headline |
Terms of
Use
Welcome to E-Samrat.com.
E-Samrat Limited (“E-Samrat”) provides access to the E-Samrat.com website or
the mobile application/app or any other media ("Website") to you
subject to the terms and conditions (“Terms”) set out on this page. By using
the Website, you, a registered or guest user in terms of the eligibility
criteria set out herein (“User”) agree to be bound by the Terms. Please read
them carefully as your continued usage of the Website, you signify your
agreement to be bound by these Terms. If you do not want to be bound by the
Terms, you must not subscribe to or use the Website or our services.
By impliedly
or expressly accepting these Terms, you also accept and agree to be bound by E-Samrat
Policies (including but not limited to Privacy Policy available at https://E-Samrat.com/t/PrivacyInfo)
as amended from time to time.
In these Terms, references to
"you", and "User" shall mean the end-user/customer accessing
the Website, its contents, and using the Services offered through the Website.
References to the “Website”, "E-Samrat", “E-Samrat.com”,
"we", "us", and "our" shall mean the Website
and/or E-Samrat Limited.
The contents
set out herein form an electronic record in terms of তথ্য
ও
যোগাযোগ
প্রযুক্তি
আইন, ২০০৬
(Information
& Communication Technology Act, 2006) and rules there under as applicable
and as amended from time to time. As such, this document does not require any
physical or digital signatures and forms a valid and binding agreement between
the Website and the User.
The Website
is operated by E-Samrat Limited., All references to the Website in these Terms
shall deem to refer to the aforesaid entity in inclusion of the online portal.
This Website
may also contain links to other websites, which are not operated by E-Samrat,
and E-Samrat has no control over the linked sites and accepts no responsibility
for them or for any loss or damage that may arise from your use of them. Your
use of the linked sites will be subject to the terms of use and service
contained within each such site.
We reserve
the right to change these Terms at any time. Such changes will be effective
when posted on the Website. By continuing to use the Website after we post any
such changes, you accept the Terms as modified.
These Terms
will continue to apply until terminated by either You or E-Samrat in accordance
with the terms set out below:
The
agreement with E-Samrat can be terminated by (i) not accessing the Website; or
(ii) closing Your Account, if such an option has been made available to You.
Notwithstanding
the foregoing, these provisions set out in these Terms which by their very
nature survive are meant to survive termination, shall survive the termination/expiry of this agreement.
Eligibility
Use of the
Website is available only to such persons who can legally contract under the
Contract Act, 1872.
If you are a
minor i.e. under the age of 18 years, you shall not register as a user of E-Samrat.com
and shall not transact on or use the Website. As a minor, if you wish to use or
transact on a website, such use or transaction may be made by your legal guardian
or parents on the Website. E-Samrat reserves the right to terminate your
membership and/or refuse to provide you with access to the website if it is
brought to E-Samrat’s notice or if it is discovered that you are under the age
of 18 years.
By accepting
the Terms or using or transacting on the Website, the User irrevocably declares
and undertakes that he/she is of legal age i.e. 18 years or older, and capable
of entering into a binding contract and such usage shall be deemed to form a
contract between the Website and such User to the extent permissible under
applicable laws.
The usage of
the Services offered through the Website is only available if the address of
the User to which the product(s)
Communication
When you use
E-Samrat.com or contact us via phone or email, you consent to receive
communication from us. You authorize us to communicate with you by e-mail, SMS,
phone call, or by posting notices on the website, or by any other mode of
communication. For contractual purposes, you consent to receive communications
(including transactional, promotional, and/or commercial messages), from us with
respect to your use of the website and/or your order placed on the Website. Additionally, any disclosures posted on the
site or sent to you by email fulfill the legal obligation of communication
made in writing.
Your
Account and Responsibilities
Any person
may access the Website either by registering to the Website or using the
Website as a guest. However, a guest user may not have access to all sections
of the Website including certain benefits/promotional offers, which shall be
reserved only for the purpose of registered Users, and which may change from
time to time at the sole discretion of the Website.
If you wish
to register your account with the Website, you shall be required to create an
account by registering with a valid Bangladeshi mobile number and/or with your
Facebook account or your email address or by filling in the details prescribed
in the Website registration form. You will then receive a password or one-time
PIN with which you can log in to the website to place orders.
If you use
the website, you will be responsible for maintaining the confidentiality of
your username and password and you will be responsible for all activities that
occur under your username and you will be under the obligation to restrict
access to your computer or mobile phone to prevent unauthorized access to your
account. You should inform us immediately if you have any reason to believe
that your password has become known to anyone else, or if the password is
being, or is likely to be, used in an unauthorized manner. You agree that if
you provide any information that is untrue, inaccurate, not current, or
incomplete or we have reasonable grounds to suspect that such information is
untrue, inaccurate, not current or incomplete, or not in accordance with this
Terms of Use, we have the right to suspend or terminate your membership on the
website.
The Website
may be inaccessible for such purposes as it may, at its sole discretion deem
necessary, including but not limited to regular maintenance. However, under no
circumstances will E-Samrat be held liable for any losses or claims arising out
of such inaccessibility to the Users and the Users expressly waive any claims
against E-Samrat in this regard
E-Samrat as
a platform does not support or encourage multiple accounts owned by a single user
even with different mobile numbers & reserves the right to restrict,
deactivate or disable any account that might fall under any sort of abuse to
the service.
Charges
Membership
on the website is free for users. E-Samrat does not charge any fee for browsing
and buying on the website. E-Samrat reserves the right to change its fee policy
from time to time. In particular, E-Samrat may at its sole discretion introduce
new services and modify some or all of the existing services offered on the
website. In such an event, E-Samrat reserves the right to introduce fees for
the new services offered or amend/introduce fees for existing services, as the
case may be. Changes to the fee policy will be posted on the website and such
changes will automatically become effective immediately after they are posted
on the website.
Copyright
The material
(including the content, and any other content, software, or services) contained
on E-Samrat.com are the property of E-Samrat Limited, its subsidiaries, affiliates, and/or third-party licensors. No material on this site may be copied,
reproduced, republished, installed, posted, transmitted, stored or distributed
without written permission from E-Samrat Limited.
You may not
use any “deep-link”, “page-scrape”, “robot”, “spider” or another automatic device, program, algorithm or methodology, or any similar or equivalent manual
process, to access, acquire, copy or monitor any portion of the website or any
content, or in any way reproduce or circumvent the navigational structure or
presentation of the website or any content, to obtain or attempt to obtain any
materials, documents or information through any means not purposely made
available through the website. We reserve our right to bar any such activity.
Cookies
This site
uses cookies, which means that you must have cookies enabled on your computer
in order for all functionality on this site to work properly. A cookie is a
small data file that is written to your hard drive when you visit certain Web
sites. Cookie files contain certain information, such as a random number user
ID that the site assigns to a visitor to track the pages visited. A cookie
cannot read data off your hard disk or read cookie files created by other
sites. Cookies, by themselves, cannot be used to find out the identity of any
user.
Promotional
Activity
To promote
its services E-Samrat uses various advertisements and commercials which are
truthful and are not deceptive or unfair to the best of our knowledge and
belief. Every user is under the obligation to go through the relevant
information contained on the Website before using the service and it will be
assumed that each user is aware of every piece of information provided on the Website.
Images of products on the Website are for and by reference only and the actual
product may vary from the corresponding image exhibited. The Website disclaims
any liabilities arising out of any discrepancies to this end to the fullest
extent permitted by law.
Any short-term
or long-term promotional activity or offer(s) are by default valid for a
single order within the offered time frame under any specific account on E-Samrat.com.
Any repetitive or suspicious or abusive practice during any offer or promotion
might result in a canceled order & E-Samrat reserves the right to do so to
protect the rigths & benefits of other users. An account that tends to abuse
any offer by any means on the platform can also get terminated to maintain hygiene
factors on the platform. The automated abuse detection technology that E-Samrat
has can be also enforced at any time without any sort of prior notice.
Discount
code(s) offered to any/all segment of the customer(s) through different marketing channels might get disabled or
extended by the authority at any time without any prior notice. The modality can
also be changed to accommodate price
changes or fluctuation & intense use of the same by the user base to
protect against any sort of abuse or suspective uses.
The
Contract
Your order is
an offer to us to buy the product(s) in your order. When you place an order to
purchase a product from us, you will receive an e-mail and/or SMS to your
mobile phone number confirming receipt of your order and/or containing the
details of your order (the "Order Confirmation E-mail and/or SMS").
The Order Confirmation E-mail and/or SMS is an acknowledgment that we have
received your order, but does not confirm acceptance of your offer to buy the
product(s) ordered; when we send the Order Confirmation E-mail and/or SMS
a contract called an “agreement to sell” is concluded in accordance with
Section 4(3) of the Sale of Goods Act, 1930 i.e. the transfer of the property
in the goods is to take place at a future time when the product(s) is/are
delivered to your designated address. We only accept your offer, and the above
“agreement to sell” becomes a contract of sale for the product(s) ordered by you in
accordance with Section 4(4) of the Sale of Goods Act, 1930, when the
product(s) is/are delivered to your designated address and at that time the
property in the goods is transferred from us to you.
You can cancel
your order for a product at no cost any time before the goods are delivered to
you.
Please note that
we sell products only in quantities that correspond to the typical needs of an
average household. This applies both to the number of products ordered within a
single order and the placing of several orders for the same product where the
individual orders comprise a quantity typical for a normal household.
Product
Descriptions
E-Samrat
attempts to be as accurate as possible. E-Samrat does not manufacture or
produce any product by itself. Therefore, E-Samrat does not warrant that the product description or other content of any E-Samrat product is accurate,
complete, reliable, current, or error-free. If a product offered by E-Samrat
itself is not as described, your sole remedy is to return it in unused
condition.
Pricing
Except where
noted otherwise, the list price or suggested price displayed for products on E-Samrat
represents the full retail price listed on the product itself, suggested by the
manufacturer or supplier, or estimated in accordance with standard industry
practice; or the estimated retail value for a comparably featured item offered
elsewhere. The list price or suggested price is a comparative price estimate
and may or may not represent the prevailing price in every area on any particular
day.
Despite our
best efforts, a small number of the items in our catalog may be mispriced. If
the MRP of an item sold by E-Samrat is higher than our stated price, we will,
at our discretion, either contact you for instructions before shipping or
cancel your order and notify you of such cancellation. And if the stated price
on the product is lower than E-Samrat, we will, either refund the amount or
replace the product according to your preference, when acknowledged.
Return
Policy
A user may
return any product during the time of delivery, or within 7 days if:
a) Product
does not meet the user’s expectations.
b) Found
damaged during delivery
c) Have
doubt about the product quality and quantity
d) Received in an unhealthy/ unexpected
condition
e) Is not
satisfied with the packaging
f) Finds
product unusable
We are
continuously monitoring accounts of customers with excessive requests of
returns and refunds. We take the necessary steps to prevent this.
A user may
return any unopened or defective up to 20% and less, item within 7 days of
receiving the item. But following products may not be eligible for return or
replacement:
a) Damages
due to misuse of the product
b)
Incidental damage due to malfunctioning product
c) Any
consumable item which has been used/installed
d) Products
with tampered or missing serial/UPC numbers
e) Any
damage/defect which is not covered under the manufacturer's warranty
f) Any
product that is returned without all original packaging and accessories,
including the box, manufacturer's packaging if any, and all other items
originally included with the product/s delivered.
Refund
Policy
E-Samrat tries
its best to serve the users. But if under any circumstances, we fail to fulfill
our commitment or to provide the service, we will notify you within 24 hours
via phone/ text/ email. If the service, that E-Samrat fails to complete,
requires any refund, it be done maximum within 7 Days after our
acknowledgment.
Refund
requests will be processed under mentioned situation:
- Unable to serve with any product.
- Customer returns any product from a paid order.
- Customer cancels a paid order before it has been
dispatched.
For all the above three scenarios, the refund amount will
be sent to the E-Samrat Balance of the customer. And the balance can only be used
to purchase at E-Samrat. Upon the customer's request, E-Samrat will transfer the
refund amount to the user's original payment source within 7 days. Refund is
only allowed for customers who have paid via bKash or card or another electronic method. For the orders that are paid via Cash, a refund is only to be given
through E-Samrat Credits.
Supply
Policy:
E-Samrat,
itself does not produce or manufacture any product, therefore E-Samrat tries to
control the quality, but does not give quality assurance for any. We believe the
manufacturer/ vendor/ supplier is fully capable of assuring the quality of
every product.
If any user,
at the time of receiving the order delivery, finds any product injurious to
health/ life/ security, we will take full liability and will accept the return of
that product. If the user faces any threat after 12 hours of the provided
delivery, we will consider it as lacking quality assurance from
the manufacturers or suppliers.
All products
displayed on the website are subject to change and are subject to availability.
Modifications
E-Samrat
reserves the right to modify these Terms and Conditions. Such modifications
shall be effective immediately upon posting on E-Samrat.com. You are
responsible for reviewing such modifications. Your continued access or
use of E-Samrat.com shall be deemed your acceptance of the modified terms and
conditions.
E-Samrat
Software Terms
Use of the E-Samrat
website
Use of Third
Party Services: When you use the E-Samrat Software / Application/ App, you may
also be using the services of one or more third parties, such as a wireless
carrier or a mobile platform provider. Your use of these third-party services
may be subject to the separate policies, terms of use, and fees of those third
parties.
No Reverse
Engineering: You may not, and you will not encourage, assist or authorize any
other person to copy, modify, reverse engineer, decompile or disassemble, or
otherwise tamper with, the E-Samrat Software / Application/ App, whether in
whole or in part or create any derivative works from or of the E-Samrat
Software / Application/ App.
Updates: In
order to keep the E-Samrat Software / Application/ App up-to-date, we may offer
automatic or manual updates at any time and without notice to you.